If your package is marked delivered, but you never received it, follow these steps:
If you still cannot locate your package, please contact us at firstname.lastname@example.org
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at email@example.com as we may have the incorrect email on file. Be sure to include the ship to, your email, and any additional information that might be helpful!
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Famiily Shop will not refund nor assume liability for orders that are lost due to incorrect Shipping Address. To ensure you receive your order successfully, please do not use PO boxes address.
(*) might be delayed 2-4 days due to the peak season, but we will try our best to fulfill orders as fast as we can. Average transit times are typically received in 3 weeks.
We provide tracking numbers for all orders.
Your tracking numbers may take up to 7 – 10 days after an order has been processed for tracking data to show.
Tracking numbers will be automatically sent to you via the email provided in our system.
Tracking numbers will be automatically sent to you via the email provided in our system. Or you can click here to tracking your order manually.
If it has been more than 7 -10 days your tracking data is still not showing, please email us at firstname.lastname@example.org.
Yes, we provide detailed sizing charts along with a product description. If you want to learn more, please click on the product link to view.
If you received a damaged/flawed/incorrect order in the mail, please notify us immediately for assistance.
First, you should send a picture of the product for proof of purchase and then we will consider and send a replacement order or a refund on the affected items.
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
1. Picture of shipping label
2. Picture of product SKU
3. Picture of the product and the error you found out (material flawed, different design, different size)
If your purchase meets any of the criteria above, please contact us: email@example.com.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If your purchase does not meet any of the criteria above, please see more at our Returns and Refunds Policy or contact at via mail firstname.lastname@example.org