How long does it take to produce products?

Please see our COVID-19 Status page for the most up-to-date production times.

• Over 99% of orders are printed within 3 business days if received before our 12pm EST cutoff time.
• Most orders - especially mugs, posters, and phone cases - are produced within 48 hours.

When will I receive tracking information on my orders?

• We provide tracking numbers for all orders.
• Your tracking numbers may take up to 3 – 5 business days after an order has been processed for tracking data to show.
• Tracking numbers will be automatically sent to you via the email provided in our system. Or you can click here to tracking your order manually.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:

• Check around your home/apartment in case the postal carrier placed the package in an odd spot.
• Ask your neighbors as they may have received your package instead.
• Reach out to your local post office for information regarding the package.

If you still cannot locate your package, please contact us at support@famiilyshop.com

I haven't received a shipment notification.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@famiilyshop.com as we may have the incorrect email on file. Be sure to include the ship to, your email, and any additional information that might be helpful!

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Do you ship to PO boxes address?

Famiily Shop will not refund nor assume liability for orders that are lost due to incorrect Shipping Address. To ensure you receive your order successfully, please do not use PO boxes address.

OTHERS

What are the estimated delivery times on my orders?

• All items are subject to a handling period before they are dispatched.
• 99% of orders leave the warehouse within 7-10 business days of payment.
• After processing and leaving the warehouse, items usually take between 7-14 business days* to arrive at their destination.
• We will notify to you by email when your items have been shipped.

(*) might be delayed 2-4 days due to the peak season, but we will try our best to fulfill orders as fast as we can. Average transit times are typically received in 3 weeks.

When will I receive tracking information on my orders?

We provide tracking numbers for all orders.
Your tracking numbers may take up to 7 – 10 days after an order has been processed for tracking data to show.
Tracking numbers will be automatically sent to you via the email provided in our system.

Why isn't the tracking data showing on my tracking number?

Tracking numbers will be automatically sent to you via the email provided in our system. Or you can click here to tracking your order manually.
If it has been more than 7 -10 days your tracking data is still not showing, please email us at support@famiilyshop.com.

Do you have sizing charts for your products?

Yes, we provide detailed sizing charts along with a product description. If you want to learn more, please click on the product link to view.

I received a damaged/flawed/incorrect order. What should I do?

If you received a damaged/flawed/incorrect order in the mail, please notify us immediately for assistance.
First, you should send a picture of the product for proof of purchase and then we will consider and send a replacement order or a refund on the affected items.

Which evidence should I submit for return or replacement?

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
      1. Picture of shipping label
      2. Picture of product SKU
      3. Picture of the product and the error you found out (material flawed, different design, different size)
If your purchase meets any of the criteria above, please contact us: support@famiilyshop.com.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

If your purchase does not meet any of the criteria above, please see more at  our Returns and Refunds Policy or contact at via mail support@famiilyshop.com