Frequently Asked Questions

Before you place your order

Shipping costs will vary depending on the shipping destination and the number of items that you purchase

Orders typically ship within 5-20 business days. Shipping times vary based on the product and destination.

To view estimated shipping times for your orders, please visit the Track Your Order page https://famiilyshop.com/pages/tracking-order. You can track your package's delivery progress at any time from this area.

We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you and our seller community. As we do our best to adapt to emerging guidelines from governments and public health organizations, you may experience delays in your orders.

You can access our sizing guide, which includes all of the sizing information for different brands and products here: https://famiilyshop.com/pages/sizing-charts

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://famiilyshop.com/pages/contact-us and we will work on resolving the issue as quickly as possible.

Tracking numbers can take 2-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

United States, Australia, Canada, France, United Kingdom, Israel, Germany, Austria, Belgium, Brazil, Switzerland, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Japan, Korea (South), Luxembourg, Mexico, Myanmar, Netherlands, Norway, New Zealand, Poland,  Portugal, Russian Federation, Sweden, Singapore, Turkey, Ukraine.

Modifying or changing an order

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit https://famiilyshop.com/pages/tracking-order.

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed: maximum 24 hours. To see if your order still qualifies for cancellation, visit https://famiilyshop.com/pages/tracking-order.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Refunds https://famiilyshop.com/policies/refund-policy policy for details on how to setup a return.

Payment

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

Other

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page: https://famiilyshop.com/pages/dmca

We are happy to answer any questions you may have through support email: support@famiilyshop.com. Please contact customer service at https://famiilyshop.com/pages/contact-us.

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