What is Your Cancel Policy?

Please check your order carefully before checking out. You can only cancel an order after 2 hours from placing the order, after which time the order will go into production

All the orders will be processed immediately after the customers place the orders in our store. This is sure that the customers will receive the items before Christmas.

WHAT IS YOUR REPLACEMENT POLICY?

Because our products are custom printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

• The products have been crashed or damaged.
• The print quality is blurry or not the same as pictures in our website.
• Different design or size from your order.

If your purchase meets any of the criteria above, please contact us support@famiilyshop.com 

WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

1. Picture of shipping label
2. Picture of product SKU
3. Picture of the product and the error you found out (material flawed, different design, different size) 

WHAT IS YOUR REFUND POLICY?

Refunds: If you request a refund (which is highly unlikely because you will love our products) please send the item back to us. Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order.

There are certain situations where only partial refunds are granted (if applicable)

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@famiilyshop.com